FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable
Where can I view my sales receipt?
You can view your Devex subscription information, including copies of your receipts on the Billing page. Please be aware that this is only possible if you signed up online. In all other cases or if you have any questions related to your sales receipts, you can reach out to our billing team directly through [email protected]
How can I return an item?
We hope you love your item from Najm Aldyar Curtains Trading L.L.C. So if it isn’t everything you hoped for or if you placed the order by mistake, you may request a return within 30 days of delivery. You can initiate your return request by contacting us through our Customer Support bot,Trade Souq Assistant.
Where can I ship my order?
These are the most common carriers you can leverage to ship products: USPS. FedEx. UPS. DHL.
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